Why Every Call Center Needs Biometric Access Control

Having secure, reliable access control is one of the most important things you can do for your call center.

Call centers regularly deal with highly confidential information such as payment card numbers, Social Security numbers, and other sensitive data. A single data breach can spell disaster, instantly destroying a company's otherwise perfect reputation.

Reports of unauthorized persons gaining access to call centers are frighteningly common. Typically, call center employees are issued a key card or fob that allows them to gain entry to the facility. The problem with key cards and fobs is that they are easily lost, duplicated, or stolen—allowing unauthorized persons to easily get a hold of them and creating major security risks for call centers.